Refund policy

Refunds:

We hope that you love your purchase from Heavy Petals but if for any reason you are not completely satisfied please email us at sales@heavypetals.co.uk to discuss and approve your return. Please title your email 'Return' and add your 'order number' and 'name' so the team can quickly find your information.

Any returns will need to be approved within 30 days of the date your order is dispatched from our warehouse, unfortunately we can not refund any goods received back without prior approval.

Any returned items must be received back in the original condition, unworn, unwashed and with the original tags and packaging.

Refunds will be made back to the original payment method only after the product has been received back, inspected and approved at our warehouse.

Exchanges:

We are currently unable to offer exchanges on products. If for any reason you wish to swap the item you have ordered you will need to place a new order for the replacement product and contact us to approve a return for the item on the previous order.

Please use the size charts provided to try and find your ideal size for each product.

Faulty Items:

We do our best to ensure your order reaches you in perfect condition but if a product is defective or damaged please email us within 7 business days with photos and details of the issues so we can help to resolve the problem for you as quickly as possible.

Incorrect order:

If you have received the wrong product we are very sorry. Please email us within 7 days so we can advise how to proceed.

Return shipping:

The cost of returns is the buyers responsibility except where items are faulty and we have requested the faulty product be returned back to us or the incorrect item has been sent. 

Original shipping charges are non- refundable.

If you do not see the answer to your question above, please send an email to: sales@heavypetals.co.uk, we will respond within 48 hours. 

We'd love to hear from you!